Privacy Policy

Last updated: August 10, 2026

At Live Well by Joey Diva Wellness (“Live Well,” “Joey Diva Wellness,” “we,” “us,” or “our”), we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact us, sign up for marketing communications, or otherwise interact with our online store.

Our store is powered by Shopify, which provides the ecommerce platform we use to sell our products and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with us.

Information you provide directly

When you place an order, create an account, contact us, subscribe to emails, or otherwise interact with the store, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and purchase information
  • Account information
  • Messages or inquiries you send us
  • Product reviews or other content you voluntarily submit
  • Marketing preferences

Payment information may also be collected and processed through Shopify and the payment providers available at checkout.

We generally do not directly store complete payment-card details.

Information collected automatically

When you visit our website, certain information may be collected automatically through Shopify, cookies, pixels, analytics technologies, and similar tools.

This may include:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Referring website
  • Time spent on pages
  • Shopping-cart activity
  • Purchase interactions
  • Approximate location derived from IP address
  • Cookie and device identifiers

Cookies can, for example, remember customer preferences, keep items in a shopping cart, and provide information about website usage.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Manage returns, exchanges, or refunds
  • Respond to customer-service inquiries
  • Maintain customer accounts
  • Detect and prevent fraud or unauthorized transactions
  • Improve our products, website, and customer experience
  • Understand how visitors use our website
  • Maintain website functionality and security
  • Comply with legal, tax, accounting, or regulatory obligations
  • Send marketing communications where permitted
  • Personalize advertising or website experiences where permitted and enabled

Order fulfilment and responding to customer inquiries are common core purposes for which online retailers process customer information.

3. Email and Marketing Communications

If you choose to subscribe to our newsletter or promotional communications, we may use your email address and other relevant information to send you:

  • New product announcements
  • Wellness and lifestyle content
  • Special offers
  • Store updates
  • Promotions and events

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

Transactional communications related to your orders, account, security, or customer-service requests are separate from promotional marketing and may still be sent when necessary.

We are responsible for ensuring that our marketing opt-in practices comply with laws applicable to the customers we serve.

4. How We Share Personal Information

We may share personal information with service providers that help us operate the store and provide services to you.

These may include:

  • Shopify, which hosts and operates our ecommerce platform
  • Payment processors
  • Shipping and fulfilment providers
  • Email and marketing platforms
  • Analytics providers
  • Fraud-prevention and security providers
  • Customer-service providers
  • Website and technology providers
  • Professional advisers such as accountants or legal advisers where necessary

We may provide these parties with information necessary for them to perform services on our behalf.

We may also disclose personal information:

  • When required by law
  • In response to lawful legal processes
  • To protect our legal rights
  • To investigate suspected fraud or security incidents
  • In connection with a merger, sale, restructuring, or transfer of all or part of the business

Shopify also processes certain customer information in connection with transactions and interactions between consumers and Shopify merchants.

5. Shopify

Our store is hosted on Shopify.

Shopify processes personal information as part of providing ecommerce, checkout, payment, security, analytics, and related services.

Because Shopify operates the technology underlying our store, information about your visit or transaction may also be processed by Shopify in accordance with Shopify's own privacy practices.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

  • Operate the website
  • Maintain your shopping cart
  • Remember your preferences
  • Keep the site secure
  • Analyze website performance
  • Understand visitor behavior
  • Measure marketing effectiveness
  • Provide or personalize advertising, where permitted

Some cookies are necessary for the website to function properly, while others may be optional depending on your location and privacy settings.

Shopify provides merchants with tools to configure cookie banners and privacy preferences on a regional basis.

Where required by law, optional cookies or similar technologies will be used in accordance with applicable consent requirements. For example, UK guidance distinguishes necessary cookies from optional technologies requiring appropriate consent.

7. Advertising and Analytics

We may use analytics and advertising services to understand how customers interact with our website and to measure the effectiveness of our marketing.

Depending on the services enabled on the store, these providers may collect information about your device, browsing activity, and interactions with our website.

Where required by applicable privacy laws, we will provide appropriate choices regarding advertising cookies or the sharing of information for targeted advertising.

If these features are not being used by the store, this section may be simplified before publication.

8. Sale or Sharing of Personal Information

We do not sell personal information for money in the ordinary meaning of the word “sell.”

However, certain privacy laws define “sale” or “sharing” more broadly and may include some disclosures to advertising or analytics providers.

If our use of advertising or analytics technologies is considered a sale or sharing of personal information under applicable law, eligible customers may have the right to opt out.

Shopify provides customer privacy tools that can support regional opt-out requirements for data sharing or sale.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Fulfilling orders
  • Maintaining business and financial records
  • Providing customer service
  • Resolving disputes
  • Preventing fraud
  • Complying with tax, accounting, and legal requirements
  • Enforcing our agreements

Different categories of information may be retained for different periods.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

A privacy notice should explain both why information is used and how long it is expected to be retained.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Our store also relies on Shopify and other service providers to maintain the security of the systems used to process customer information.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Businesses should use safeguards appropriate to the type and sensitivity of information they maintain and avoid retaining sensitive information unnecessarily.

11. Your Privacy Rights

Depending on where you live, you may have certain rights relating to your personal information.

These may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request a copy of information we hold about you
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain targeted advertising
  • Opt out of certain sales or sharing of personal information
  • Lodge a complaint with an applicable privacy regulator

These rights are not absolute and may be subject to legal exceptions.

Shopify merchants can also process eligible customer requests for access or deletion through Shopify's privacy tools.

To submit a privacy request, contact us using the information listed below.

12. International Customers

Because we operate an online store and use third-party providers such as Shopify, your personal information may be processed or stored in countries other than the country where you live.

Privacy and data-protection laws may differ between jurisdictions.

Where required, appropriate safeguards may be used in connection with international transfers of personal information.

13. Children's Privacy

Our website and products are not directed toward children under the age at which parental consent is required under applicable privacy law.

We do not knowingly seek to collect personal information directly from young children.

In the United States, COPPA imposes specific requirements on websites directed to children under 13, as well as websites that knowingly collect personal information online from children under 13.

If you believe a child has provided us with personal information improperly, please contact us so that we can review the situation.

14. Third-Party Websites

Our website may include links to third-party websites or services.

Once you leave our website, the privacy practices of those third parties are governed by their own privacy policies.

We are not responsible for the privacy practices, security, content, or accuracy of third-party websites.

We encourage you to review their privacy policies before providing personal information.

15. Social Media

If you interact with Live Well by Joey Diva Wellness through platforms such as Instagram, Facebook, TikTok, Pinterest, or other social-media services, those platforms may collect information independently under their own privacy policies.

Information you voluntarily make public on social media may also be publicly accessible.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our business
  • Changes to our website or services
  • New technologies or service providers
  • Changes to applicable laws or regulations

When we update this policy, we will change the “Last updated” date at the top of the page.

Material changes may also be communicated through the website or other appropriate means where required.

17. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact:

Live Well by Joey Diva Wellness

joey@joeydivawellness.com

If applicable, you may also have the right to complain to a data-protection or privacy authority in your jurisdiction.